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ITSM helpdesk as SaaS
A hosted IT service management helpdesk for requests, incidents, and SLAs.
Annabit Soft delivers ITSM helpdesk as a service: ticket intake, assignment, SLA tracking, knowledge, and reporting. Teams in Vienna and across Austria can run service desk operations without standing up their own stack.
Capabilities
- Incident and request management
- SLA definition and escalation
- User portal and knowledge base
- Email and API intake
- Hosted operations and updates