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Annabit ITSM Helpdesk
Hosted ITSM helpdesk for tickets, incidents, SLAs, and a staff portal.
Annabit ITSM Helpdesk is the SaaS product behind our IT service management offer. Teams record requests and incidents, assign work, track SLAs, and publish knowledge without running the platform themselves. It is delivered and operated from Vienna.
Capabilities
- Ticket and incident lifecycle
- Priority, queues, and assignment
- SLA tracking and escalation
- User portal and knowledge base
- Email and API intake
- Hosted updates and operations